Back to overview
Downtime

We are experiencing major outage of WordPress hosting

Dec 11 at 02:56pm CET
Affected services
Billing & Subscription Platform
WordPress Hosting Platform

Resolved
Dec 11 at 04:22pm CET

This incident has been fully resolved, and all sites have recovered. In the coming hours, we will share a detailed post mortem of this incident.

Updated
Dec 11 at 04:17pm CET

The DigitalOcean team just rolled out a fix to their networking configuration, and we see early signs of recovery.

Updated
Dec 11 at 03:51pm CET

The DigitalOcean support team confirmed our diagnosis of the root cause and are working internally to solve the issue. It appears their network configuration upgrade broke public inbound routing to the reserved IP. As a temporary solution to restore your site, we will update your DNS if it's on Cloudflare and access is granted to our team.

Updated
Dec 11 at 03:34pm CET

We have identified the root cause. Our upstream provider, DigitalOcean, broke our reserved IP 167.71.160.81. We are in communication with them to restore the IP address as quickly as possible.

Created
Dec 11 at 02:56pm CET

We are investigating a widespread outage affecting the WordPress hosting. We will post more details soon. At this time, your website might be unavailable.